Refund policy

Because our services are custom-designed and scheduled specifically for your event, we are unable to offer refunds or returns once a booking is confirmed. Each project requires advance preparation, material purchasing, staffing assignments, and time set aside exclusively for your date.

When you reserve a service with us, we immediately begin allocating resources and securing your event on our calendar. This means that we often decline other clients for the same day in order to honor your booking. For these reasons, all sales are final, and refunds or returns cannot be accommodated.

We always encourage clients to reach out with any questions or adjustments as early as possible, and we will do everything we can to support you and ensure your event is a success